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Elite Movie Pass GIF


Here you will find answers to some of our frequently asked questions and other problems that you may encounter while using our site. If you still can't find an answer to your question or problem here, contact us using our Contact Page or use our Live Support.



Common Questions
1. Who and what is Elite Movie Pass?
2. Is it really unlimited downloads?
3. How good is the quality of the movies?
4. What do I need to download and play the movies?
5. How frequently do you add new DVDs?
6. Are you discrete, how will I be billed?
7. Are there any restrictions?
Downloading Questions
1. Which of the 3 movie formats should I use?
2. Whats the best way to download the movies?
3. I just want to play the movies and not download them?
4. Where is "save target as"?
5. After downloading, Windows Media Player opens and the video doesn't play?
6. Opening a .wmv scene doesn't play in Windows Media Player?
Access Questions
1. Does it take long for my login to work?
2. There was not login information sent?
3. I cannot login for the first time?
4. There was not prompt to enter my login for the members area?
5. Whoops, I forgot my password. Can i get another one?
6. I want to cancel my membership?
7. Can I update my Credit Card details?
Video Playing Questions
1. What should I use to watch the movies correctly?
2. What video player do you reccomend?
3. I am unable to open .wmv videos?
4. Can I play these movies on a macintosh?
5. XviD codec installation problem: Error opening file for writing?
6. XviD movies: won't play?
7. XviD movies: no picture?
8. XviD movies: no sound?
9. XviD movies: picture is green/corrupted?
10. XviD movies: picture is upside down?
11. I see lines over the movies?
12. How do I make Windows Media Player my default?
13. How can I verify the files located on Elite Movie Pass?