Here you will find answers to some of our frequently asked questions and other problems that you may encounter while using our site. If you still can't find an answer to your question or problem here, contact us using our 24/7 support.

Downloading Questions
1.	Which of the movie formats should I use?
2.	Whats the best way to download the movies?
3.	I just want to play the movies and not download them?
4.	Where is "save target as"?
5.	After downloading, Windows Media Player opens and the video doesn't play?
6.	Opening a .wmv scene doesn't play in Windows Media Player?
7.	What download manager we suggest?
Access Questions
1.	Whoops, I forgot my password. Can i get another one?
2.	I want to cancel my membership?
3.	Can I update my Credit Card details?
Video Playing Questions
1.	What should I use to watch the movies correctly?
2.	What video player do you reccomend?
3.	I am unable to open .wmv videos?
4.	Can I play these movies on a macintosh?
11.	I see lines over the movies?
12.	How do I make Windows Media Player my default?
13.	How can I verify the files?
Billing Support Questions
1.	I would like support about my billing to upgrade or cancel?