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Customer Support: Video Questions
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What should I use to watch the movies correctly? |
Depending on the format of the movie you're going to watch or download, you might need to download additional codecs, plugins or software, below is a list of what you may need to download:
- iPod Mp4 Format :
This format doesn't require any software or codecs to be played correctly. If you have any issues playing Mp4 movies, we advise you to download the movies in MPEG format.
- MPEG Format :
This format doesn't require any software to be played correctly. If you have any issues playing WMV Hi-Res or MP4 movies, we advise you to download the movies in MPEG format.
- WMV Format :
To play the movies in WMV format (Windows Media Video), you need the latest version of the Windows Player that can be downloaded for FREE using the link below :
Download Windows Media Player - (download page opens in a new window)
If you still have any problems playing the movies in the format you want to use, feel free to contact our trained staff using our CONTACT page or our Live support (left of the page).
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| 2. |
What video player do you reccomend? |
We advise you to use Windows Media Player or the BS Player to play all the movies you download on Elite Movie Pass. Windows Media Player is the default player for all the Windows Platforms so you don't need to download it again if you have windows. If you don't have Windows or want to upgrade your current Windows Media Player version, you can use the following link :
Download Windows Media Player - (download page opens in a new window).
Make sure to download the proper version ( depending on your operation system ).
Download the BS Player - (zip file - you must download it prior to installation)
BSPlayer is one of the best players out there. It is capable of playing back all kind of media files, including AVI, MPG, ASF, WMV, WAV, XVID, MP4, MP3, etc. A great feature is that the player is fully skinnable, so you can download new skins to change way the player looks and feels. This player offers the most efficient CPU and memory usage, so if you're having problems with skipping you should give this player a try.
Official BS Player Site - Official Skin page
If you have an Apple MAC, you can use quicktime to play MPEG movies, you can also use Windows Media Player (it depends on your computer though, it might not work).
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| 3. |
I am unable to open .wmv videos? |
Some applications such as WinAmp or Real Player are taking over the WMV format, in order to fix this, you need to upgrade/install Windows Media Player again. To download it, you can use the link below (it's FREE) :
Download Windows Media Player - (download page opens in a new window).
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| 4. |
Can I play these movies on a macintosh? |
If you have a MAC, the best format for you to use is MPEG since it can be easily played with Quicktime. Quicktime is already installed on all MACs systems but if you require to install it again, please visit the site below :
Visit www.QuickTime.com
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| 11. |
I see lines over the movie? |
It seems some versions of Windows Media Player have a bug playing some XviD movies (if offered). That bug has been fixed in the newest version of Windows Media Player. So if you're seeing lines on the movies, like it's interlaced, simply download and install the latest version of Windows Media Player :
Download Windows Media Player - (download page opens in a new window).
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| 12. |
How do I make Windows Media Player my default? |
You can easily set that up on your own following the easy steps as described in this page :
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q271949&gssnb=1 |
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| 13. |
How can I verify the files located on Elite Movie Pass? |
| Here are links to our MD5 SHA1 hashes. |
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If you have any questions or need anything, feel free to contact us using the
form located on the CONTACT page or the LIVE SUPPORT. We're here to help you! |
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